Ministry of Health Public Reporting Responses
(Reporting Period April 1, 2007 – March 31, 2008)

“The Public Reporting Website maintained by the Ministry of Health and Long Term Care contains historic information which may relate to resolved issues which could be well over one year old. Accordingly the information is not reflective of the care and services provided at Twin Lakes Terrace currently. All issues identified by the Ministry of Health and Long Term Care are resolved immediately and our plan of action to resolve such issues is provided to the Ministry. Identification of issues and  their resolution is part of our Internal Quality Process. The friendliness, warmth and excellence of care  at Twin Lakes Terrace will be clearly visible when you visit us in person. Please call 519-542-2939 to  arrange a tour of Twin Lakes Terrace.”

  
Results of our most recent Annual Inspection in this reporting period by the Ministry of Health & Long Term Care

Twin Lakes Terrace had its unannounced annual inspection in March 11-14, 2008. There were no unmet standards issued by the Compliance Advisor during this review. This shows our commitment to the Ministry of Health and Long term Care and to our residents and our Home.

Unmet Standards for Reporting Period: None for this period

Verified Concerns for Reporting Period: None for this period