Ministry of Health Public Reporting Responses
(Reporting Period July 1, 2009 – June 30, 2010)

“The Public Reporting Website maintained by the Ministry of Health and Long Term Care contains historic information which may relate to resolved issues which could be well over one year old. Accordingly the information is not reflective of the care and services provided at Twin Lakes Terrace currently. All issues identified by the Ministry of Health and Long Term Care are resolved immediately and our plan of action to resolve such issues is provided to the Ministry. Identification of issues and  their resolution is part of our Internal Quality Process. The friendliness, warmth and excellence of care  at Twin Lakes Terrace will be clearly visible when you visit us in person. Please call 519-542-2939 to  arrange a tour of Twin Lakes Terrace.”

  
Results of our most recent Annual Inspection by the Ministry of Health 

On June14, 15, 2009 we had an annual in-depth review with no unmet standards being issued. The outcome demonstrates the commitment of Twin Lakes Terrace to the Ministry of Health and Long Term Care, our residents and our home.

Unmet Standards for Reporting Period

There were no unmet standards.

Verified Concerns for Reporting Period:

There were no verified concerns.