Ministry of Health Public Reporting Responses
(Reporting Period July 1, 2009 – June 30, 2010)

“The Public Reporting Website maintained by the Ministry of Health and Long Term Care contains historic information which may relate to resolved issues which could be well over one year old. Accordingly the information is not reflective of the care and services provided at Trillium Villa currently. All issues identified by the Ministry of Health and Long Term Care are resolved immediately and our plan of action to resolve such issues is provided to the Ministry. Identification of issues and their resolution is part of our Internal Quality Process. The friendliness, warmth and excellence of care at Trillium Villa will be clearly visible when you visit us in person. Please call 
519- 542-5529 to arrange a  tour of Trillium Villa.”   
 

Results of our most recent Annual Inspection by the Ministry of Health

Our last Annual Inspection was held on July 14-17,2009. One unmet standard (B3.16) was issued which relates to safety risk (please see below for the response to this unmet standard)

Unmet Standards for Reporting Period

B3.16    Each resident’s environmental shall be maintained to minimize safety and security risks.

This unmet criteria was issued due to utility room and hair salon doors that were not locked. As a result, keypad entry locks were installed on all utility room doors and the hair salon is now also locked when unattended. This standard was put back into compliance during a follow-up inspection in February 2010. RESOLVED.

B1.3     Building on previous information, medical and nursing assessments shall be completed with 7 days of admission.

This unmet criteria was issued as a result of no documentation regarding the follow up of a newly admitted resident’s condition that had been noted on their pre-admission medical history. Subsequently, we have put in place an auditing system to check through each new admission’s medical history and ensure that any follow up is documented in the resident’s chart. RESOLVED

Verified Complaints for Reporting Period:

There were no verified complaints for this reporting period.