Ministry of Health Public Reporting Responses
(Reporting Period April 1, 2007 – March 31, 2008)

“The Public Reporting Website maintained by the Ministry of Health and Long Term Care contains historic information which may relate to resolved issues which could be well over one year old. Accordingly the information is not reflective of the care and services provided at Trillium Villa currently. All issues identified by the Ministry of Health and Long Term Care are resolved immediately and our plan of action to resolve such issues is provided to the Ministry. Identification of issues and their resolution is part of our Internal Quality Process. The friendliness, warmth and excellence of care at Trillium Villa will be clearly visible when you visit us in person. Please call 
519- 542-5529 to arrange a  tour of Trillium Villa.”

  
Results of our most recent Annual Inspection by the Ministry of Health

Trillium Villa had its most recent unannounced annual inspection in June 2007. There were no unmet standards at this annual review. This shows our commitment to the Ministry of Health and Long Term Care and to our residents and our Home.
 

Unmet Standards for Reporting Period :

A complaint investigation in May 2007 resulted in one unmet standard.  

Standard A1:11, Every resident has the right to have his or her medical records kept confidential in accordance with the law. Criterion not met as evidenced by: diagnosis disclosed to strangers involved with another resident. 

Trillium Villa is committed to ensuring confidentiality of all medical information. An inservice was held for all staff regarding confidentiality of medical information. Staff were coached on how to discuss required information without divulging private medical information.  

The follow up visit on August 29, 2007 has returned us to a compliant status. RESOLVED

 
Verified Concerns for Reporting Period: As Above