Steeves & Rozema - Nursing Homes

At Steeves & Rozema, we give our residents and their families the power to contribute to their own personal care. We do this by providing and encouraging opportunities for them to make choices, thus enhancing their independence and ultimately, their quality of life. The opportunities for participation include Residents’ Council, Family Council, Resident Satisfaction Surveys, and Care Conferences with team involvement.

Resident-centered care guarantees that our residents and their families will experience the following:

Involvement

To ensure resident participation in care decisions
To support resident choice where it is appropriate

Individuality

To individualize and personalize care for our residents

Respect

To recognize past life patterns of residents
To respect their values and beliefs
To maintain resident lifestyle

Teamwork

To encourage communication among departments
To encourage communication between shifts
To look at the entire 24 hours in a day when planning care
To consider the impact on the resident when we make changes

Our philosophy of resident-centered care is also of benefit to our staff members. Employees appreciate the participative team approach and the positive work environment. And satisfaction in the workplace translates into better care. The high level of team interaction and the empowerment that employees have ensure faster response and quick problem solving when it comes to the quality of care delivered to our residents.